1. Return & Exchange Period

• You may request a return or exchange within 30 days of the delivery date.
  
• Requests made after 30 days will not be accepted.
  

2. Eligibility Criteria

To be eligible for a return or exchange, the item must:

• Be in unused, unassembled (if applicable), and original condition.
  
• Include all original packaging, tags, accessories, and instructions.
  
• Not show any signs of wear, damage, or installation.
  

Furniture that has been assembled or used may not qualify unless there is a manufacturing defect.

3. What You Can Return

You may return:

• Items received in error
  
• Damaged or defective products
  
• Items that do not match the description
  

You cannot return:

• Items past the return period
  
• Products assembled or installed
  
• Custom or special-order furniture
  
• Goods without original packaging
  

4. How to Initiate a Return

1. Contact our Customer Support team at
   
   support@ofty.co.uk or use the return form on your Orders page.
   
2. Provide your order number, product name, and reason for return.
   
3. We will issue a Return Authorization (RA) number and return instructions.
   
4. Pack the item securely and include proof of purchase and RA number.
   

Do not send items back without an RA number — returns sent without authorization may be refused.

5. Return Shipping & Fees

• Standard returns (change of mind): Customer is responsible for return shipping costs.
  
• Faulty or incorrect items: OFTY will cover return shipping.
  
• Return shipping charges may be deducted from your refund if not covered by OFTY.
  
• Couriers and pickup fees may vary depending on the item size and location.
  

6. Exchanges

• Exchanges are subject to stock availability.
  
• If the desired item is unavailable, you can opt for a refund or store credit.
  
• To exchange an item, follow the same process as a return and indicate the replacement item you want.
  

7. Refunds

Once we receive and inspect your return:

• Refunds are processed within 7–14 business days.
  
• Refunds are made to the original payment method.
  
• Shipping costs (original or return) are not refundable unless the return was due to an error on our part.
  

You will receive an email when your return is received and processed.

8. Defective or Damaged Items

If your item is defective, damaged in transit, or incorrect:

1. Contact us within 7 days of delivery.
   
2. Provide photos of the issue.
   
3. We will arrange return pickup and provide a replacement, refund, or store credit.
   

9. Contact Us

If you have questions about returns, exchanges, or order status:

Email: support@ofty.co.uk
Phone: +44 (0) 1234 567890