1. Order Processing

We aim to process all orders as quickly as possible:

  • Order handling time: Orders are typically processed within 1–2 business days once your payment is confirmed.
  • You will receive an order confirmation email when your purchase is placed and a dispatch email once your order is shipped.

2. Delivery Zones & Charges

United Kingdom (Mainland)

  • Standard Delivery: £4.99
  • Free Standard Delivery on orders over £50.00

Northern Ireland, Scottish Highlands & Islands

  • Delivery: £7.99 – £14.99 (depending on postcode and courier rates)

International (Europe & Worldwide)

  • Shipping rates and delivery times vary by country and are calculated at checkout.

Exact delivery charges will be shown during checkout before you complete your order.

3. Delivery Methods & Times

We use trusted couriers to deliver your items safely and efficiently:

Delivery TypeEstimated Time (UK Mainland)Standard Delivery3–7 business daysExpress Delivery1–3 business days (available at extra cost)

Delivery times may vary due to courier schedules, stock levels, public holidays, or remote locations.

4. Tracking Your Order

Once your order has been dispatched:

  • You’ll receive an email with a tracking number.
  • You can use this to follow your package’s progress via the courier’s website.

5. Delivery Information & Requirements

  • Most deliveries require a signature on arrival.
  • Please ensure that someone is available at the shipping address to receive the parcel.
  • We are unable to deliver to PO Boxes or BFPO addresses unless specified otherwise.
  • If the courier attempts delivery and is unable to complete it, they may leave a card with instructions or contact you to rearrange delivery.

6. Customs, Duties & Taxes

For international orders:

  • Customs fees, duties, or import taxes are not included in the listed price unless stated.
  • These charges are the responsibility of the customer and will vary by country.

7. Delivery Delays

Occasionally, delivery times may be impacted by factors beyond our control, such as:

  • Extreme weather
  • Courier delays
  • Peak shopping periods (e.g., holidays or sales)

If you experience a significant delay, please contact our support team.

8. Questions or Support

Need help with your order?

Email: support@ofty.co.uk

We’re happy to help!